Frequently Asked Questions
FAQ’s

Question: How does the propane tank exchange work? What do I have to do?

Answer: The propane tank exchange is a very simple process. Simply disconnect your empty 20 lb BBQ propane tank from your propane appliance and leave it outside in a visible and easily accessible place. On your scheduled delivery day, Tanks 2 You will come and replace your empty 20 lb BBQ propane tank with a full 20 lb BBQ propane tank.

Question: Do I have to be home when Tanks 2 You delivers and exchanges my propane tank?

Answer: You do not have to be home when Tanks 2 You delivers your propane tank. All you have to do is make sure the propane tank is outside and accessible and Tanks 2 You will do the rest!

Question: What if I do not disconnect my empty propane tank from my propane appliance? Will Tanks 2 You still exchange my empty propane tank?

Answer: Absolutely! Tanks 2 You offers a disconnect/reconnect service for $3.95 (per appliance). With the disconnect/reconnect service, Tanks 2 You will disconnect your empty 20 lb BBQ tank from your propane appliance. Tanks 2 You will then reconnect a full 20 lb BBQ tank to your propane appliance.

Question: What condition are the propane tanks in that Tanks 2 You delivers and exchanges for my propane tank?

Answer: Tanks 2 You understands that your home is a valuable asset and you want your home to look as visually appeasing as possible. All propane tanks in which Tanks 2 You delivers are rigorously tested with our 5 point safety check. Tanks 2 You uses rust free, up-to-date, pressure tested propane tanks. Tanks 2 You pressure washes every tank to make them look as new as possible. Nobody wants an old rusty propane tank sitting under their grill. Tanks 2 You understands this and accommodates the customer as much as possible.

Question: What is an OPD valve?

Answer: OPD is short for “Overfill Prevention Device”. In the past propane tanks which were not equipped with an OPD valve were easily overfilled, resulting in hazardous grilling conditions. Up-to-date tanks which are equipped with an OPD valve are impossible to overfill, resulting in a much safer grilling environment. It is now a Federal law that all 20 lb BBQ propane tanks are equipped with an OPD valve. Any tanks that are not equipped with an OPD valve are out-of-date, obsolete and cannot be re-filled.

Question: How do I know if my tank has an OPD valve?

Answer: There are several ways to see if your tank is equipped with an OPD valve. The easiest way is to look at the top of the valve, if it has a triangular hand wheel shape and has OPD imprinted in it, it is an OPD valve. Also, the sticker decal on the front of the tank may indicate “OPD Equipped”. If you are not sure, please click on the following link for more information.
http://www.weberbbq.com/bbq/pdf/OPD_Consumer_QA.pdf

Question: What if my propane tank is not equipped with an OPD valve?

Answer: No problem! Tanks 2 You will still deliver an up-to-date propane tank to you and dispose of your obsolete propane tank. Check out our pricing to see current rates for this service.

Question: What if I do not have a propane tank to exchange and want a full propane tank delivered to my grill?

Answer: No problem! Tanks 2 You offers full tanks delivered without exchange. Check out our pricing to see current rates for this service.

Question: Can I place an order after business hours?

Answer: Absolutely! Place orders online 24 hours a day, 7 days a week and Tanks 2 You will deliver your propane tank on the next scheduled delivery day for your town.

Question: I need a tank today. Does Tanks 2 You offer Rush Delivery?

Answer: Absolutely! Tanks 2 You offers same day rush delivery as long as you order by 3 pm on the day you need the tank. Check out our pricing to see current rates for this service. If you order after 3 pm and still want rush delivery, your tank will be delivered the next morning or you can opt to have it delivered on the next scheduled delivery for no charge.